Payments
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What payments do you
accept?We accept payments Visa/MasterCard/Discover through the Authorize.net secure payment process and all forms of payment with PayPal and Pay by Phone (888.856.6466). To pay with PayPal you do not need to have a PayPal account. Simply follow the Guest Checkout Procedure to the left of the log-in request.
- Is it safe to use my
credit card on-line?
Your credit
card information gets entered securely through the Authorize.net or Paypal's secure site. We do not see your credit card information or store your personal
information.
View our Privacy Practices
Shipping
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View our
Shipping Information
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View our Returns Policy
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Are
all of your listed items available for immediate
shipment?
All items
listed in our catalog are available for
shipment. Some products at times may be on back
order at our warehouse. If this occurs with your
order, we will give you the option of changing
your order or waiting for the back ordered item
(usually 2-3 weeks).
Pricing
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How do I get additional discounts?
Select "View Current Promotions" on the top of the page or select SPECIALS on the top menu in both stores to see additional offers and sales.
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How often will I
receive emails from you if I select the option to receive
your promotions and special discounts?
We value
your privacy and will not overload you with
unwanted emails. We will send out special offers
and announcements about 4 times a year. You will
have the option to opt-out of our emails at any
time. Other
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What do you do with my email
address?We truly value your privacy and we will not use your information for
any other purpose other than what you have authorized.
We do not resell your information. If you do not
register to receive our special offers, your information is
simply stored for the next time you visit. Your
email address is used to send you information regarding
your orders.
- What if
I have a question? Who do I
contact?
The best
way to contact for the quickest response is by
email -
contact@fromtheheartlingerie.com.
Our office hours are Monday - Friday
9am to 6pm EST.
Toll free Customer Service
number: 1-888-856-6466.
- How do I know my
size?
We have sizing charts and
sizing information in our Sizing page. See Sizing Information.
- What is the quality of your Fantasy Lingerie Store line?
Currently, all of the products listed in our Fantasy Lingerie Store are made by Elegant Moments. They are know for their unique and sensual design and low prices. Most of the fabrics are polyester and nylon unless stated otherwise. For the most part the lingerie is made for a night of fun and not necessarily lingerie designed for comfort and all day wear. If you are looking for lingerie designed for durability, quality and comfort - please visit our Sensual Lingerie Store which currently carries unique lingerie from around the world.
If you are unsure about a specific item you are considering, please email us. We want you to be happy with your selections
- Can I request a catalog?
Unfortunately we do not produce catalogs. We select a multitude of lingerie items from many manufacturers. We put great effort in providing quality images and information on our website. If you have any specific questions on any particular item that you are looking at - please let us know and we will be happy to assist you.
Question not answered
here? Contact us now.
or Phone:
1-888-856-6466
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