Play/Fun Lingerie Store

Frequently Asked Questions

Quick Question?
Click to Email Us or Call Toll Free: 888.856.6466


Payments
  • What payments do you accept?
    We accept payments Visa/MasterCard/Discover through the Authorize.net secure payment process and all forms of payment with PayPal and Pay by Phone (888.856.6466). To pay with PayPal you do not need to have a PayPal account. Simply follow the Guest Checkout Procedure to the left of the log-in request.

  • Is it safe to use my credit card on-line?
    Your credit card information gets entered securely through the Authorize.net or Paypal's secure site. We do not see your credit card information or store your personal information.
    View our Privacy Practices
Shipping Pricing
  • Do you charge sales tax?
    Only if ordering from the state of New Jersey. Tax will automatically be calculated for you at the time you place your order. Although New Jersey does not charge state sales tax on most clothing items. Jewelry, toys and some accessories are subject to tax.
  • How do I get additional discounts?
    Select "View Current Promotions" on the top of the page or select SPECIALS on the top menu in both stores to see additional offers and sales.


  • How often will I receive emails from you if I select the option to receive your promotions and special discounts?
    We value your privacy and will not overload you with unwanted emails. We will send out special offers and announcements about 4 times a year. You will have the option to opt-out of our emails at any time.
Other
  • What do you do with my email address?
    We truly value your privacy and we will not use your information for any other purpose other than what you have authorized. We do not resell your information. If you do not register to receive our special offers, your information is simply stored for the next time you visit. Your email address is used to send you information regarding your orders.

  • What if I have a question? Who do I contact?
    The best way to contact for the quickest response is by email - contact@fromtheheartlingerie.com.
    Our office hours are Monday - Friday 9am to 6pm EST.
    Toll free Customer Service number: 1-888-856-6466.

  • How do I know my size?
    We have sizing charts and sizing information in our Sizing page. See Sizing Information.


  • What is the quality of your Fantasy Lingerie Store line?
    Currently, all of the products listed in our Fantasy Lingerie Store are made by Elegant Moments. They are know for their unique and sensual design and low prices. Most of the fabrics are polyester and nylon unless stated otherwise. For the most part the lingerie is made for a night of fun and not necessarily lingerie designed for comfort and all day wear. If you are looking for lingerie designed for durability, quality and comfort - please visit our Sensual Lingerie Store which currently carries unique lingerie from around the world.

    If you are unsure about a specific item you are considering, please email us. We want you to be happy with your selections


  • Can I request a catalog?
    Unfortunately we do not produce catalogs. We select a multitude of lingerie items from many manufacturers. We put great effort in providing quality images and information on our website. If you have any specific questions on any particular item that you are looking at - please let us know and we will be happy to assist you.

Question not answered here? Contact us now.
or Phone: 1-888-856-6466

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